Onebase helps you stay within the pricing rules for consumer trade services — but never takes control away from you. It flags when something is worth checking; you decide what happens. This is guidance, not legal advice.
Price model
- Time and materials — you invoice the hours and materials actually used. The project's lines are the price.
- Fixed price — an agreed sum for the whole project. The lines are kept internal for your own overview, while the customer sees the fixed price.
Price estimates (§32)
If you give a price estimate on time and materials, the Norwegian Craftsman Services Act §32 sets a limit: the final sum must not exceed the estimate by more than 15%. Onebase computes the ceiling automatically from the estimate you enter and warns when the project approaches or passes it — so you can clear it with the customer in time. The warning doesn't stop you; it reminds you of the rule.
If a different price limit has been expressly agreed, you can enter it, and Onebase measures against that instead.
Right of withdrawal
The right of withdrawal applies to consumers (private persons), not businesses. That's why a project's customer type is legally load-bearing (see Projects: from quote to done). For contracts concluded off-premises or via distance selling, the consumer generally has 14 days' right of withdrawal, and you have a duty to inform them of it.
If you send the quote to a private person with a quote link (see Projects: from quote to done), the quote page shows the withdrawal information to the customer, who must confirm having read it before accepting. The customer can also ask for the work to start before the withdrawal period ends (express prior consent). Both confirmations are documented on the project.
If you register the acceptance manually on a consumer contract concluded off-premises or at a distance, Onebase reminds you of the withdrawal situation at acceptance and lets you confirm the information was given. As with the estimate: this is a reminder, not a block — you carry the project forward as you wish, and the confirmation is documented.
The principle: warn, don't block
Onebase is built to keep you safe without getting in your way. For pricing and withdrawal we choose warnings with a documented confirmation over hard blocks. You have the final say — the system just makes sure you take it deliberately.